Suzanne Dalton, Author, Artist Puzzle Solver  

Author of:
• “A Year Lost, a Life Gained: Fighting Breast Cancer with Wit, Humor, Friends and a Perky Poodle,” a memoir and informational guide. Due out Spring 2018 in print and digital format from B&N, Amazon and other major distributors.
• Short stories, "The Writings", JRAC
• Humorous short story series, “Poodle Possessed,” which appeared in Hoflin Publishing’s bi-monthly international publication, Poodle Review, for 14 years.

Education and Certifications
• Wayne State University, Detroit, MI, Bachelor of Science, magna cum laude
• College for Creative Studies, Fine Art – Painting, Industrial Design, Photography
• Villanova University, Master Certification Applied Project Management
• Project Management Professional PMP, Project Management Institute- Agile Certified Practitioner PMI-ACP
• College for Creative Studies, Detroit MI, Digital Arts: Web Certificate
Italian, EU Level B2, Linguadue; Milano. Scuola Leonardo da Vinci; Siena and Roma
• TEFL Diploma, certified Business English, Grammar specialty, i-toi; UK and US

Program Management:
I lead, inspire and facilitate Agile IT teams as we develop cutting-edge infotainment solutions. A seasoned Program Manager working on major IT Development, my experience includes working through the SDLC, developing proposals, managing work streams and budgets, building relationships and creating value for my clients. A creative problem solver with excellent communication skills, I have a strong reputation for developing Agile processes and strategies, delivering successful projects on time and meeting specific customer requirements.

Specialties: Facilitate Agile Development Teams, Develop Strategies & Proposals, Manage Project Goals and Budgets, Determine objectives and manage expectations.
Knowledge/Skills: Indesign, Photoshop, Illustrator, Dreamweaver, XHTML, CSS, Flash, Javascript, AJAX, .php, MySQL, SEO, Google Analytics, Information Architecture, Acrobat, Social Networking, Microsoft Office & Project, Filemaker Pro


Global Program Manager, General Motors 2012-Present
• Infotainment Program Manager - Connected Vehicle Product
• GCCx-IT Transformation Lead, Office of the CIO
• Technical Program Manager: GM Global Connected Consumer Experience (GCCX) application and system development, includes OnStar. Technical Release Execution for Global, Mexico, Gen10 - 4G LTE Program as well as incremental delivery through major software releases.

Voice Platform IT Project Manager, OnStar/GM - JDM Consulting 2011-2012
• Utilizing GM-SDP project life cycle development, to implement migration of OnStar Landline Interactive Voice Response migration to the voice platform. Developing Plan and Define phases with responsibilities including risk issue and document development management, presenting status to senior management and coordinating hosting and infrastructure activities.
• Responsible for OnStar Voice Platform product refinement and enhancement of hosted solutions integrated with OnStar's backoffice. Managing change control, risk management while coordinating OnStar development and sustain teams of telematic technology product with vendor/supplier relationships and engagement of Nuance and HP.
• Pilot GM's incremental system development process tools and provide input to the standardized processes for development and documentation.

Interactive Media Operations Manager, BlueWater Technologies 2010
Manage and guide a talented team of software developers, Creative, IT and project management staff developing cutting-edge interactive audio and video display solutions. Responsibilities include developing workflow processes, resource management and recruiting, team building, overseeing infrastructure virtualization, strategizing custom software solutions with the sales division for Fortune 500 companies.

Interactive Web & Marketing – Project Director, Dalton Art & Design            1995-2010
Client-facing and creative role in web development and marketing specialist for high-end hospitality clientele implementing Web 2.0 trends, social media, e-mail campaigns, photography and manage ad-initiatives.

Digital Media Project Manager, Campbell-Ewald Advertising 2008-Jan. 2009
Online Media for Chevrolet Account. Managed multiple Rich Media Banner initiatives targeting conquest, awareness, retention and segment market share. Responsible for all phases of Project Management Process for In-Market and Lifestyle rich-media banner initiatives including Home Page Take Over, Call To Actions and Model Year Refresh. Acted as point-of-contact for multiple vendors and partners. Oversaw quality assurance of metrics for click-thru paths. Managed status of planning, creative, construction and trafficking.

Program Coordinator, Master Gardener Program, MSU Extension Service     1996-1999
Initiated and operated the MSU Extension Master Gardener program in Antrim County which also served three surrounding counties. Completion rate of students was 85% compared with state average of 35% due to organizational skills and mentoring.

Industrial Design Project Director/Account Manager, Dalton & Foles Design, Detroit MI           1985-1995

Industrial & Urban Design Firm. Coordinated marketing, graphics, photography and development projects including: product, exhibit, interior design, transportation and urban design. Directed and produced multi-image and video productions for support materials. Developed visual concepts and mock-ups for client-related materials.

Selected Management Projects
• ALPS Automotive: Coordinated design and construction of SAE exhibits. Facilitated establishment of initial presence in Detroit market of first-tier automotive supplier.
• State of Michigan: Project director of historic designation surveys including St. Florian Historic District, the first urban designation awarded in Michigan.
• College for Creative Studies: Director of photography for Industrial Design Department
• Santa Clara County Transit Authority, CA – Coordinated & developed visual presentation for the strategic planning of San Jose Transit System, which obtained federal funding.

Client/Project List
Western Michigan University • Meadow Brook: Antrim Cnty. Medical Care Facility • Char/Em Early Education • ALPS Automotive
City of Mountain View, CA • Children’s Creative Concepts Corp. • Sunset Books • Santa Clara County Transit Authority, CA
Michigan Bell Telephone Company • Fisher Guide – GM • DuPont Automotive, Troy MI • Wolff Wire Corporation
City of Hamtramck, MI – Joseph Campau Redevelopment Project

Executive Board Member of Governing Members, Detroit Symphony Orchestra
Project Management Institute
Information Architecture Institute
National Museum of Women in the Arts, charter member
Founders Society, Detroit Institute of Arts, member